So You Want To Be A Courier Dispatcher?

If you’re looking to get additional experience in the logistics industry, one avenue you might want to consider is the position of courier dispatcher. This is an interesting and very important role, which includes assigning courier jobs and ensuring operational processes run efficiently.

This article will cover four key skills you must have to succeed in this fast-paced position.

The Position

Drivers are, of course, the essential component of successful courier jobs. They are the cogs that keep the entire operation moving. However, dispatchers are just as important– overseeing the drivers and optimising their efficiency. They identify and respond to problems and keep things running smoothly. Dispatchers are planners, allocators (of both routes and individual courier jobs to drivers) and also the “first response team” – taking control in an emergency. Basically, a dispatcher must be all seeing and all knowing – and it’s a big job.

Skills for Success

Like many occupations, this one requires specific skills such as proficiency in certain computer programs - although training is often provided on the job. However, there are some ‘soft skills’ (less specific, more character-based) that will help you shine in applications, during interviews and on the job. If you’re thinking about applying for this kind of role, ask yourself whether these skills accurately describe you as a professional.

Keep Calm and Carry On: You have to be able to offer intelligent solutions to real-time problems. Delivery details can change in an instant and it is part of the role to ensure they still get completed. The ability to keep a cool head under pressure is key. The role requires someone who can adapt quickly to a changing situation and provide information and assistance to others.

Juggler Extraordinaire: You must be able to multi-task as you’ll be in control of lots of different drivers and courier jobs at once, and must keep tabs on them all to ensure each is fulfilled in a timely manner. You must be capable of keeping an eye on the details whilst also being able to see the bigger picture.

Flexible Communicator: This role requires constant communication, via radio, phone and email. Drivers and fleet operators rely on this person to communicate clearly and competently and the role requires the ability to make quick decisions and relay them concisely. You’ll also need to be easy-going and able to get along with a variety of people. Bad professional relationships can lead to miscommunication, so the ability to create and nurture good working relationships is a must.

Super Time Manager: This job involves multiple tasks that must be completed competently to strict deadlines. Letting things get out of control leads to frustrated drivers and potentially angry clients. You need to be adept at prioritising and incredibly well organised.

If you’ve already gained experience as a courier, jobs within the industry don’t come much more interesting or fast-paced than this. Taking on the role of a dispatcher is a great career move for those looking for their next step.

Author Plate

Norman Dulwich is a correspondent for Courier Exchange, the world's largest neutral trading hub for same day courier jobs in the express freight exchange industry. Over 5,300 member companies are networked together through the Exchange to fill empty capacity, get new clients and form long-lasting business relationships.