It seems like all the energy is put into making the sale, and little to no effort is made in helping the customer once the product or service is delivered.
The Pool ExampleA fe ...
In the hospitality business, you can ensure your success by choosing quality bed linen. It can make all the difference and determine whether your customers ...
When they ask for a new feature, I get to work on the proposal right away, and will have it to them ASAP. If they wish to negotiate the price, I set up a meeting to discuss the requirements. When I’m convi ...
In the business industry where the competition is cutthroat, customer services management is a challenging task. This can make or break your business. How you handle your customers and treat them will have a ...
By Lynn Murphy, M.Ed.I attended a luncheon event for 300 people at the Ritz-Carlton Phoenix recently and experienced their legendary customer service first-hand. I wish every server at every re ...
By Lynn Murphy, M.Ed.When I was ready to pay for my purchases at my favorite craft store on Saturday, I was greeted by a cashier who politely inquired, “Did you find everything you were looking ...
By Lynn Murphy, M.Ed. Several years ago, I went to a chiropractor who did a great job of working the kinks out of my back and neck. I liked the doctor, his office location was convenient, and I ...
A young entrepreneur didn’t get my business because it took him much too long to get back to me with a complete proposal. I was prepared to spend a few thousand dollars, but not with someone who wasn’t ...
Whenever you say you have experienced good service from another human being, whether that person was part of a company or just an individual, what is it that actually happened to make you feel that way? ...
Sellouts in your amphitheater are great – and most likely you want every show to be a sellout, but the reality is that without the right seating, that is probably not going to happen. While there are great ...
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