Lynn Murphy, M.Ed.

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Don’t Be Tempted to Gossip With Your C...

9 years ago | Customer Service by Lynn Murphy, M.Ed.

Gossiping with your customers taints their impression of you and your business. ...

Did You Find Everything You Were Looking...

9 years ago | Customer Service by Lynn Murphy, M.Ed.

Parroting a stock question without being prepared to respond to your customer's ...

The Ritz-Carlton Does Customer Service R...

9 years ago | Customer Service by Lynn Murphy, M.Ed.

I recently experienced legendary customer service at the Ritz-Carlton Phoenix....

Ignite a Spark of Inspiration

9 years ago | Management by Lynn Murphy, M.Ed.

Has someone in your life inspired you to do something you never thought of doing...

Making Your Customers Wait Does Not Buil...

9 years ago | Customer Service by Lynn Murphy, M.Ed.

It's critical to get back to customers as quickly as possible if you want their ...

Did You Hear What I Said?

12 years ago | Customer Service by Lynn Murphy, M.Ed.

Customer service representatives need to listen to what their customers are tell...

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