Intelligent Solutions That Will Help Airport Operators Improve Safety, Increase Efficiency And Lower Operational Costs

An airport is generally a crowded place. It is a challenge for the airport operator to manage the passenger flow. Since there is always a shortage of personnel, intelligent services are required for passenger flow management. There are many vendors who provide solution for landside management, which includes passenger handling. This blog will discuss the solutions that are available to handle passengers so that the space at the airport is utilized efficiently.

Solutions that are available for passenger facilitation

Passenger facilitation forms part of passenger flow management. There are a series of solutions available that ensures seamless travel. Baggage handling, common-use services and border control can be considered the most important aspects of passenger facilitation. Right from the time a passenger does check-in till he is ferried by the shuttle buses to board the flight, they need to be facilitated. Also, arrival operations will require baggage handling. There are software solutions available to manage the whole process so that the journey of the passenger is smooth. Here are some of the solutions that will be required by the airport operator to facilitate the passenger’s journey.

Passenger Flow Management Solution

NEC’s solution for passenger flow management is a tried and tested way to make the passengers’ journey smooth. Cameras equipped with sensors at different locations collect the necessary data as the passengers move through touch points. Using Data Analytics and AI, the visual data is analyzed on a real-time basis. The airport operator receives feedback on passengers’ movement. Any discrepancy can be handled immediately by deploying airport staff and security personnel.

- Benefits of the solution

No-show passengers have to be located quickly. Likewise, sick passengers and lost kids are a priority for the airport operator. Airport operators and airlines can instantly identify and locate the passenger in real-time using the Passenger Flow Management Solution.  

- Is it easy to use the solution?

After it has been deployed and the airport staff has been trained, the system will be easy to use. A user interface will be available to the airport staff where they can enter the details of the passenger like the Flight Number, Seat Number, the name and passport number. The passenger’s whereabouts will be shown through a video that will be streamed live. An advanced processor developed by NEC, SX Aurora TSUBASA Vector Engine, makes it efficient.

Displays for Passengers

Flight Information Display Solution (FIDS) is also an essential part of passenger facilitation. Making airport operations efficient needs a functional display for passengers. This is because the passengers rely on display systems to guide them to the desired destination. The displays for passengers should break the language barrier and provide accurate and complete information at all relevant locations.

- Benefit of the solution

The solution will reduce the anxiety among the passengers and also the need to look for enquiry counters. Details about departures and arrivals get displayed.

- Is it easy to use the solution?

Devices like smartphones and laptops can be used to operate smart displays. Airport operator staff can configure the displays according to their requirement. The sequencing of the displays can also be timed according to the requirements. FIDS is connected to a Central Database, and it requires minimal manual entry to operate it.

Congestion Management Solutions

Hygienic and safe travel for the passengers means that the airport operator must reduce the congestion at the airports. Congestion Management Solutions can help them in this regard. The following solutions will reduce the pressure for the airport staff.

- Baggage Processing

Baggage collection after arrival leads to chaos and causes anxiety among the arriving passengers. There are solutions that will help a passenger track the baggage.

- Check-in and Gate facilities

Self-service kiosks can facilitate Check-in and Gate facilities. Common Use equipment can facilitate boarding pass scanning and bag tagging.

Passenger Screening Solution

Social distancing has become a desirable norm after the pandemic. Passenger Screening Solutions that use Biometrics can prevent queues at checkpoints. As part of its Passenger Screening Solutions, NEC is offering many technologies that include face recognition, iris recognition, fingerprint and palm print recognition, finger vein recognition, voice recognition and ear acoustic authentication.

Conclusion

Passenger facilitation is possible with an array of intelligent solutions like Passenger Flow Management Solution, Passenger Screening Solution and Congestion Management Solutions, among others. After their deployment, airport staff can be trained to use these system to facilitate passengers. To make the solution more efficient, NEC is using an advanced processor, SX Aurora TSUBASA Vector Engine.