Dubai and Abu Dhabi Airports serve millions of travellers annually from across the UAE and beyond. To provide passengers with an enjoyable experience airports utilize various methods including conducting Computer-Assisted Personal Interviewing (CAPI). In this comprehensive guide we explore its value within UAE airports while answering frequently asked questions (FAQs). We hope it gives a deeper insight into this essential procedure!
Survey Methodologies with CAPI
What Is CAPI (Computer-Assisted Personal Interviewing)?
CAPI, or Computer-Assisted Personal Interviewing is an interviewing technique where interviewers use computers such as laptops or tablets directly with respondents in order to deliver questionnaires directly for quick data collection, real time analysis and instantaneous feedback compilation. This methodology offers rapid data acquisition with immediate responses compiled.
Importance of Airport Surveys
Airport surveys in Dubai conducted via CAPI play an essential part in measuring passenger satisfaction as well as identifying areas for improvement, and informing future policies and procedures at airports. Through collecting feedback from passengers, airports can tailor their services more closely to customer demands by adapting accordingly.
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