Digital Transformation Of Industry With Microsoft Dynamics 365

Investments in the digital transformation of companies in the industry are increasing. They will reach 900 billion dollars by 2021. It is therefore a strategic issue, even a priority. This digital transformation incorporates technological innovation objectives. And customer service optimization too. Thanks to solutions like Microsoft Dynamics 365 , the next-generation industrial manufacturer is entering a new phase. It will be based on ROI and business generation.   

In reality, companies in the industry have to deal with a competitive environment. Increasingly tough, it is supported by significant technological innovation. Consumer behavior is undergoing a real transformation. The sales forces must adapt to it. Microsoft Dynamics 365 then serves as a springboard. It supports the efforts of companies in the industry in this digital revolution.

Digital transformation as a strategic issue with Dynamics 365

In this context, the digital transformation of industry is therefore a major challenge. It serves ambitious goals such as optimizing productivity and manufacturing costs while improving profitability. 

Indeed, 65% of industrial companies in France believe that they will obtain an ROI in less than 2 years by activating their digital transformation. And the entire industrialization chain is impacted by this digital transformation, from production to customer service, including R&D and the product process.

Industry process automation

The out of the 185 professions in the industry, approximately 50% have a very high probability of being automated over the next 20 years. We highlighted this in our previous article on digital transformation trends in the industry in 2019. The sector is technologically at the forefront of what could be called a new industrial revolution.

The digitization of industry therefore affects tools, methods and work processes. By setting up collaborative platforms, for example with MS Dynamics 365 implementation, it develops interactivity between players. Thanks to connected objects, industrial products are themselves capable of collecting data. 

The customer relationship is also experiencing a revolution since we are going to digitize the cycles from their creation. Data is finally becoming massively digitized. And the use of DMPs and CRMs allows companies in the industry to differentiate themselves from their competitors by appealing to the optimization of the customer experience. 

Still, Nearly 80% of French industrial manufacturers believe that data analytics will be an integral part of their decision-making processes by 2021.