It's critical to get back to customers as quickly as possible if you want their ...
Gossiping with your customers taints their impression of you and your business. ...
Parroting a stock question without being prepared to respond to your customer's ...
Has someone in your life inspired you to do something you never thought of doing...
I recently experienced legendary customer service at the Ritz-Carlton Phoenix....
Customer service representatives need to listen to what their customers are tell...